Beyond Clinical Medicine Episode 10: Patient Experience – Dr. Lawrence Hum

Why is the patient experience so important when practicing medicine and how can clinicians at every stage of their career get better at delivering it? Today on the #BeyondClinicalMedicine podcast, Dr. Rob Strauss talks to Dr. Lawrence Hum, an emergency physician in the Dallas area with a passion for the patient experience. Dr. Hum is the Chief Medical Officer of EMC of TeamHealth, and shares valuable insights on how clinicians can make a personal impact, improve metrics and take steps to consistently improve the patient experience every shift.